Privacy Policy
Last updated: July 2025
1. Information We Collect
We collect the following types of information to provide our services:
- Account Information: Name, email address, phone number, date of birth, and gender when you register.
- Health Information: Symptoms, consultation history, and health records you choose to share with our AI system.
- Appointment Data: Hospital, department, doctor, and time slot selections.
- Device Information: Browser type, operating system, and IP address for service optimization.
- Usage Data: Pages visited, features used, and interaction patterns.
2. How We Use Your Information
- Provide AI consultation and symptom analysis services
- Process and manage medical appointments
- Maintain your health records and consultation history
- Improve our AI models and service quality
- Send appointment reminders and health notifications
- Ensure platform security and prevent fraud
3. Data Storage & Security
Your data is stored using industry-standard encryption and security measures:
- All data transmissions use TLS 1.3 encryption
- Health records are encrypted at rest using AES-256
- Database access is restricted by Row Level Security (RLS) policies
- Regular security audits and vulnerability assessments
- Data is stored on secure servers located in China
4. Data Sharing
We do not sell your personal information. We may share your data only in the following circumstances:
- Healthcare Providers: With your explicit consent, we share relevant information with your selected hospital and doctor to facilitate appointments.
- Service Partners: With third-party service providers who assist in operating our platform (e.g., cloud hosting, AI model providers), under strict data protection agreements.
- Legal Requirements: When required by law, regulation, or legal process.
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your health records in a standard format
- Withdrawal: Withdraw consent for data processing at any time
To exercise these rights, please contact us at privacy@nexuscare.com
6. Data Retention
We retain your account information for as long as your account is active. Health records are retained for a minimum of 15 years as required by Chinese medical record regulations. You may request earlier deletion of non-mandatory data.
7. Cookies & Tracking
We use essential cookies to maintain your session and language preferences. We do not use third-party tracking cookies or advertising trackers. You can control cookie settings through your browser preferences.
8. Children's Privacy
Nexus Care is not intended for use by children under the age of 14 without parental supervision. We do not knowingly collect personal information from children under 14 without verifiable parental consent.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@nexuscare.com
Address: Shanghai Normal University Tianhua College, Jiading District, Shanghai, China